Shipping policy
Shipping Policy
Thank you for shopping with Saviour & Shine. This Shipping Policy explains how we process and deliver orders placed through our website.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Orders are not processed, shipped, or delivered on weekends or holidays.
During sales, product launches, or other high-volume periods, processing may take longer. If there is a significant delay, we will contact you using the information provided at checkout.
Shipping Methods & Delivery Times
Available shipping options and estimated delivery times will be displayed at checkout. Estimated delivery times begin after your order has been processed and shipped.
Typical delivery estimates are:
Standard Shipping: [3–7 business days]
Expedited Shipping: [1–3 business days]
Delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier disruptions, holidays, incorrect addresses, or circumstances beyond our control.
Shipping Rates
Shipping rates are calculated at checkout based on your order, delivery address, and selected shipping method. Any applicable shipping charges will be displayed before you complete your purchase.
Order Tracking
When your order ships, we will send a confirmation email containing tracking information, when available. Tracking updates may take up to 48 hours to appear after the package has been shipped.
Address Changes
Please review your shipping information carefully before placing your order. If you need to change your address, contact us as soon as possible at support@saviourandshine.com
We cannot guarantee that address changes can be made after an order has been processed or shipped. Saviour & Shine is not responsible for orders delivered to an incorrect address provided by the customer.
Lost, Stolen, or Damaged Packages
Once an order has been delivered to the address provided at checkout, Saviour & Shine is not responsible for packages that are lost or stolen. Please contact the shipping carrier directly to report delivery issues.
If your package arrives damaged, please contact us at support@saviourandshine.com within 7 days of delivery and include your order number and photographs of the damage.
Undeliverable or Returned Packages
If a package is returned to us because of an incorrect address, failed delivery attempts, or refusal of delivery, we will contact you regarding available options. Additional shipping charges may apply to resend the order.
International Shipping
At this time, we ship to the United States and United Kingdom only. Customers are responsible for any customs duties, taxes, or fees associated with international deliveries unless otherwise stated at checkout.
Contact
If you have questions about this Shipping Policy or your order, please contact us at:
Saviour & Shine
Email: support@saviourandshine.com
We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated revision date.